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Technical Writer / Publisher

John Egan
Leinster - Carlow
Job Type: 
Permanent Full time
Negotiable Salary

Technical Writer / Publisher

Job Description

Under minimal supervision, the candidate is required to:

  • Create and update existing documentation including installation and upgrade guides, user guides, SDKs, APIs and online help  
  • Create standard documentation templates based on existing standards  
  • Collaborate with subject matter experts and scrum teams to gather required information for technical documentation. 
  • Maintain content for and manage multiple projects simultaneously; learn the products and work as an integral part of the product team  
  • Maintain an understanding of best practices, current technologies, trends, and business strategies. 
  • Organize content-based initiatives among global team members in Europe, India, and North America while remaining sensitive to differences stemming from culture, policy, and politics. 
  • Coordinate document reviews with the appropriate development and test teams  
  • Manage and close documentation bugs in a timely manner. 
  • Serve as the gatekeeper for any content coming into the system: 
  • Works collaboratively with the content development managers, writers, and editors to inform and refine the content model to support customer and product requirements. 
  • Defines guidelines for organizing and labelling topics, defines the appropriate level of content chunking, and oversees content contributions to ensure consistent structure. 
  • Defines and administers a clear submission process to encourage writers to improve the CPI.

Experience Required:

  • Excellent  written and spoken English.  
  • Experience in technical writing, preferably within the software sector.  
  • Experience authoring and managing technical software documentation.  
  • Experience in a continuous deployment and Agile environment.
  • Proven Expertise in developing structured and reusable content using DITA and XML. 
  • Ability to foster and maintain communication with subject matter experts and collaborate with content strategists and development teams to effectively collate content matter. 
  • Experience in agile, project management, version control systems (including Git), scripting, confluence, JIRA and user interface design experience are a plus. 

To apply, please follow the link below or contact John on 01 244 9516.